Iraivi Foods, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with our products, we offer a straightforward refund and return policy to provide you with peace of mind.
1. Eligibility for Returns and Refunds
You are eligible to request a refund or exchange under the following conditions:
- Product Defect: If the product you received is defective, damaged, or otherwise unusable due to manufacturing issues, you may request a refund or replacement.
- Incorrect Product: If you received the wrong item in your order, we will offer a replacement or refund.
- Unopened Products: If you wish to return an unused and unopened product, you may do so within 14 days of receiving your order, provided that the product is in its original packaging and condition.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for the following:
- Opened or used spices products.
- Products purchased during special promotions, sales, or discounts unless they are defective or damaged.
- Items that have been tampered with, altered, or improperly stored.
3. Refund Process
If your return is approved, we will process your refund through the original payment method. Please note the following:
- Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect product).
4. Steps for Returning Products
To initiate a return or refund, please follow these steps:
- Contact Us: Reach out to our customer support team at info@iraivifoods.com or +91 98403 24325 within 14 days of receiving your product. Please include your order number and details about the issue.
- Return Approval: Once we review your request, we will notify you of the approval or rejection of your return and provide return instructions.
- Shipping: If approved, you will be responsible for shipping the product back to us. We recommend using a trackable shipping service to ensure the product reaches us safely.
- Product Inspection: Upon receiving the returned product, we will inspect it to verify its condition. If the return is approved, your refund or replacement will be processed.
5. Exchanges
If you received a defective or damaged item, you may request an exchange instead of a refund. We will ship a replacement product at no additional cost to you once we verify the issue.
6. Late or Missing Refunds
If you haven’t received your refund after the processing period, please check with your bank or credit card company. If you’ve done this and still haven’t received your refund, please contact us at info@iraivifoods.com for further assistance.
7. Contact Us
For any questions or concerns regarding your refund or return, please feel free to contact our customer support team:
Iraivi Foods
info@iraivifoods.com
+91 9840324325
No:35A, KPS Nagar,Aadhanur,
Guduvanchery- 603202