Iraivi Foods, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, purchase our products (such as Turmeric Powder, Chilly Powder,Idly Chilly Powder, Garam Masala, Rasam Powder, Sambar Masala Powder, Tamarind Rice Powder), and use our services.
1. Information We Collect
We collect the following types of personal information to provide you with the best service:
- Personal Information: When you purchase products or create an account, we may collect details such as your name, email address, phone number, billing/shipping address, and payment details.
- Order Information: We collect information related to your product purchases, including the type of products ordered, the quantity, and order preferences.
- Browsing Data: Information about your browsing behavior on our website, including IP addresses, cookies, and interactions with our content, may be collected to improve your experience and website functionality.
- Feedback and Inquiries: When you contact us for customer support, we may collect any feedback or questions you submit to improve our products and services.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To fulfill your product orders, including processing payments, shipping, and providing order status updates.
- Customer Service: To respond to your inquiries, address concerns, and offer product support.
- Personalization: To provide you with personalized recommendations, product offers, and updates about new products and promotions that may interest you.
- Website Improvement: To analyze browsing data and enhance the usability, performance, and security of our website.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. Sharing Your Information
We respect your privacy and do not sell or share your personal information with third parties, except in the following situations:
- Service Providers: We may share your information with third-party service providers who assist us in order fulfillment, payment processing, and customer support. These providers are obligated to protect your information and use it only for the services they provide.
- Legal Requirements: If required by law or to protect the rights, property, or safety of Iraivi Foods, our customers, or others, we may disclose your information in response to legal processes or law enforcement requests.
4. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure encryption for payment transactions and restricted access to sensitive information.
However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal data when it is no longer needed for the purposes outlined in this policy, subject to legal obligations.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any promotional emails or contacting us directly.